bd15 Privacy Policy

bd15 collects personal data from you in several ways — directly when you register and use the Platform, automatically through your device and browsing behaviour, and occasionally from third-party sources such as payment providers. The categories of data we collect are described below.

Registration and Account Data

When you create a bd15 account, we collect the information you submit during the registration process. This includes your full legal name, date of birth, Bangladesh mobile phone number, and the password you set for your account. You may also be asked to provide an email address for account notifications and recovery purposes. This data is necessary to establish your account, verify your identity, and deliver our services to you.

Identity Verification (KYC) Data

To comply with our age-restriction obligations and to protect against fraud and financial crime, bd15 may request Know Your Customer (KYC) documentation at any point during your account lifecycle. This may include a scanned copy or photograph of your Bangladesh National ID card (NID), passport, or driving licence. We may also request a recent utility bill, bank statement, or mobile wallet transaction receipt to verify your address or payment method. KYC documents are processed securely and retained only for as long as required by our operational and legal obligations.

Financial and Transaction Data

When you deposit or withdraw funds, bd15 records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in BDT, transaction timestamps, and the reference numbers returned by the payment provider. We do not store full mobile wallet PINs or bank account credentials on our servers. Payment processing is handled by the respective payment provider, and bd15 receives only confirmation data sufficient to credit or debit your account balance.

Betting and Gaming Activity Data

bd15 records all bet placement, settlement, and game session activity associated with your account. This includes the markets or game titles accessed, stake amounts, outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving Platform services.

Device and Technical Data

When you access bd15 via a browser or mobile device, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser type and version, screen resolution, time zone, and the URLs of pages you visit within the Platform. This data is used for security purposes, fraud detection, and to optimise the Platform experience across different devices.

Communications Data

If you contact bd15's support team via email or live chat, we retain a record of that correspondence, including your contact details and the content of your messages. This data is used to respond to your enquiry, maintain a support history, and improve our customer service.

bd15 uses personal data collected from you for the following specific purposes. We rely on one of several lawful bases for each processing activity — including the performance of our contract with you, compliance with legal obligations, our legitimate business interests, or your explicit consent where required.

• Account management: Creating, maintaining, and administering your bd15 account, including processing deposits, withdrawals, and bet settlements.
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the information held on your account.
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, and other security threats.
• Responsible gaming: Monitoring betting and gaming patterns to identify signs of problem gambling and to enforce deposit limits, session limits, or self-exclusion requests made by players.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and training purposes.
• Service improvement: Analysing aggregated usage data to understand how players interact with the Platform and to develop new features and improve existing ones.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about bd15 services — but only where you have provided consent or where we have a legitimate interest. You may opt out at any time.
• Legal compliance: Fulfilling our obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities.

bd15 does not sell your personal data to third parties. We may share your data with carefully selected third parties only where it is necessary to deliver our services to you, to fulfil a legal obligation, or to protect the legitimate interests of bd15 or our players. The categories of third party who may receive your data are described below.

Payment Service Providers

To process your deposits and withdrawals, bd15 shares the minimum necessary transaction information with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers operate under their own privacy policies and are responsible for the data they independently collect from you during payment transactions.

Game Studio Providers

Where you play casino or slot games supplied by third-party studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi — a session token and anonymised player identifier may be shared with the relevant studio to initialise your game session. bd15 does not transmit your full name, contact details, or payment data to game studios.

Identity Verification Services

If bd15 uses a third-party KYC verification provider to assist with identity checks, your submitted documents may be processed by that provider in accordance with their own data processing agreement with bd15. Such providers are contractually bound to process your data solely for the purpose of identity verification and must maintain equivalent data security standards.

Legal and Regulatory Authorities

bd15 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are required to do so by applicable law, court order, or official regulatory request. We will make reasonable efforts to notify you of any such disclosure unless prohibited from doing so by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bd15 business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and of any changes to this Privacy Policy that result from it before the transfer takes effect.

bd15 uses cookies and similar tracking technologies on its Platform to ensure the site functions correctly, to remember your preferences, and to gather analytics data that helps us improve the user experience. A cookie is a small text file placed on your device when you visit a website. The cookies used by bd15 fall into the following categories:

Strictly Necessary Cookies

These cookies are essential for the Platform to operate. They maintain your login session, remember your account preferences such as language settings, and ensure that security features function correctly. Without these cookies, the Platform cannot be used. No consent is required for strictly necessary cookies as they are integral to service delivery.

Analytics and Performance Cookies

bd15 uses analytics cookies to collect aggregated, anonymised information about how players navigate the Platform — including which pages are visited most frequently, how long sessions last, and where users navigate from. This information is used solely to improve the Platform and does not identify individual players. You may opt out of analytics cookies by adjusting your browser settings.

Functional Cookies

Functional cookies remember choices you make on the Platform — such as your preferred game category or notification settings — so that you do not need to re-enter your preferences each time you visit. These cookies do not track your activity across other websites.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete cookies when you close your browser session. Please note that disabling strictly necessary cookies may prevent you from logging in or using core Platform features. For guidance on managing cookies in your specific browser, refer to the browser's help documentation.

bd15 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict internal data access on a strict need-to-know basis, and regular security reviews of our Platform infrastructure.

Password Security

Your account password is stored in a hashed form — it is never retained as plain text. bd15 staff cannot read your password. If you forget your password, you will need to use the account recovery process to set a new one. You are responsible for choosing a strong password and not sharing it with anyone. We recommend using a password that is at least 10 characters long and combines letters, numbers, and symbols.

Data Retention Periods

bd15 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal and operational obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction or bet settlement.
• KYC documents: Retained for a minimum of 5 years after the account closure date, or longer if required by a regulatory investigation.
• Support communications: Retained for 3 years from the date of the interaction, unless the communication relates to an unresolved dispute.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required for any of the purposes described in this Policy and there is no legal obligation to retain it, bd15 will securely delete or anonymise the data.

As a user of the bd15 Platform, you have a number of rights in relation to your personal data. bd15 is committed to respecting and facilitating these rights. To exercise any of the rights described below, please contact our support team at [email protected] during operating hours (9 AM – 10 PM BST, UTC+6).

• Right of Access: You may request a copy of the personal data that bd15 holds about you. We will respond to valid access requests within a reasonable period and will provide your data in a clear, readable format.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Some data — such as your registered name — may require identity verification before it can be amended.
• Right to Deletion: You may request the deletion of your personal data. We will process valid deletion requests where the data is no longer required for any purpose described in this Policy and where there is no legal obligation requiring us to retain it. Note that deletion requests may result in account closure.
• Right to Restrict Processing: You may request that bd15 restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is under dispute, or where you have objected to processing and we are considering that objection.
• Right to Data Portability: Where technically feasible, you may request that bd15 provides your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though such objections will be considered against the specific circumstances of your case.
• Right to Withdraw Consent: Where bd15 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

The bd15 Platform may reference or display content relating to third-party services, including payment providers, game studios, and sports data feeds. bd15 does not operate these third-party services and is not responsible for their privacy practices or data handling. This Privacy Policy applies only to the bd15 Platform and the data processing activities described herein.

Payment providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies that govern the data they collect during payment transactions. When you use these services to deposit or withdraw funds, you are also subject to the relevant provider's terms and privacy notice. We encourage you to review those policies before initiating transactions.

Game content provided by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other studios is delivered via secure APIs. bd15 transmits only the minimum session data required to initialise and authenticate your game session. The studios do not receive your personal contact or financial details from bd15.

bd15 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, the "Last Updated" date at the top of this document will be revised accordingly. We will make reasonable efforts to notify registered players of significant changes via their registered contact details or through a prominent notice on the Platform.

Your continued use of the bd15 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should discontinue use of the Platform and contact support to request account closure and, where applicable, deletion of your personal data.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bd15 protects your data. This document is available at all times via the Privacy Policy link in the footer of every page on bd15.club.

Contact and Complaints

If you have any questions, concerns, or complaints about how bd15 handles your personal data, please contact our support team in the first instance. We are committed to resolving privacy-related concerns promptly and fairly. You may reach our support team at [email protected] during operating hours: 9 AM – 10 PM BST (UTC+6), seven days a week.